CESSA Pilots
The implementation of CESSA requires the establishment of protocols for emergency responder coordination. This was addressed by working with PSAP protocol vendors to incorporate risk factors and risk acuity information developed by the CESSA Protocol and Standards Technical Subcommittee into their protocol scripts to support dispatch decisions made for callers experiencing behavioral health crises that provide alternative responses to law enforcement as appropriate. The changes to the scripts were being pre-tested and then pilot tested with 19 PSAPs between January 2025 and July 2025. Click below to access the Pilot Brief (published in October 2025).